After a reservation is confirmed, the official Rental Contract will be sent to the guest via email. Upon receipt, the guest should read the agreement in full, complete all required fields, sign, date and return via DocuSign. This will include the scanned copy of the credit card holder’s driver’s license. The Rental Contract must be signed and returned within 72 hours of booking. Failure to complete, sign and return the contract promptly may result in termination of your reservation.
AGENCY
Platinum Services of Destin LLC dba PLATINUM VACATIONS OF DESTIN is the agent of the property owner and is acting at all times, in and for the best interest of the property owner and Platinum Services of Destin, LLC. Platinum Vacations of Destin will not be held responsible for acts of theft, vandalism, or damages to guest’s personal property.
AGE REQUIREMENT
We do have a strict age requirement with all of our vacation rentals. All renters must be 25 years of age or older and provide proper identification. Children and guests under 25 years of age are welcome when accompanied by a parent or guardian. Any reservation obtained under false pretense will be subject to forfeiture of all monies paid and will not be permitted to check-in. Any falsified information is terms for eviction and will not be refunded.
PETS
NO pets are allowed in or at any rental property unless listed as “PET FRIENDLY” Many neighborhoods do not allow renters to have pets. Serious fines will be levied if the rule is broken and renters could be evicted. If there is evidence of a pet on properties that do not allow them, an additional cleaning fee will be applied and will warrant eviction from the premises.
PET FRIENDLY PROPERTIES: A $200.00 non-refundable pet fee will be applied to the reservation. A maximum of 2 dogs are permitted, and each must not exceed the maximum weight limit of 25 pounds. EXCEPTION: Service animals. If you have a service animal, it must be notated at the time of booking. Platinum Vacations may be required to notify the HOA.
PAYMENT
An advanced payment of ¼ of the total balance, plus any refundable security deposits, for any short term reservation is due 72 hours after booking. The remaining balance for any short term reservation is due 30 days prior to the arrival date. Payment is due in full for any reservation booked within 30 days of arrival. Platinum Vacations of Destin reserves the right to charge the credit card on file for any remaining balances 30 days prior to arrival. This policy does not apply to Airbnb bookings.
All reservations for units with golf carts require a $150 REFUNDABLE SECURITY DEPOSIT. Please refer to the “Golf Cart Operation Waiver Rules & Regulations” page for more information. All reservations for 4835 Westwinds require a $500.00 REFUNDABLE SECURITY DEPOSIT. If all policies have been followed, no violations are registered, and no damages found the security deposit will be refunded. Refunds are initiated two weeks from your departure date and are processed back to the credit card on file. Please allow additional processing time from your banking institution. All major credit cards are accepted: Visa, MasterCard, Discover and American Express. There will be a 4.5% credit card processing fee applied on any payments made by credit card. We also accept ACH and eCheck payments.
CANCELLATION POLICIES
Reservations made through specific agencies have designated cancellation policies; please review the information below. Any further questions on cancellations, please contact the agency directly for more information (i.e. How to Cancel). All Platinum policies, with the exception of cancellation policies, will remain valid to all bookings. Platinum Vacations does not refund any travel insurance premiums.
VRBO
Full Refund: cancel 30 days or more prior to the arrival date
50% Refund: cancel 14 to 29 days prior to the arrival date
No Refund: cancel less than 14 days prior to the arrival date
BOOKING.COM
Full Refund: cancel 30 days or more prior to the arrival date
No Refund: cancel less than 30 days prior to the arrival date
AIRBNB
Full Refund: cancel 30 days or more prior to the arrival date
Full Refund: cancel within 48 hours of booking but at least 14 days prior to arrival date
50% Refund: cancel 7 to 29 days prior to the arrival date
No Refund: cancel less than 7 days prior to the arrival date
PLATINUM VACATIONS / DIRECT (All other avenues)
Full Refund: cancel within 72 hours of booking and 30 days or more prior to arrival date
Refund: cancel after 72 hours of booking and 30 days or more prior to arrival date, full refund minus a $250 cancellation fee
50% Refund: cancel 14 to 29 days prior to the arrival date
No Refund: cancel less than 14 days prior to the arrival date
RED SKY TRAVEL INSURANCE
Travel Insurance is strongly recommended to all guests for their own financial protection. Platinum Vacations of Destin has partnered with Red Sky Travel Insurance to provide Sun Trip Preserver® coverage for our guests. Sun Trip Preserver offers protection for trip cancellation and interruption, as well as emergency assistance and travel services. Protect yourself in the event of hurricane evacuations and family emergencies such as illness or death in the family. The Travel Insurance can be purchased during the booking process or any time prior to the scheduled final payment (30 days prior to arrival). If the reservation is made within 30 days of the arrival date, Travel Insurance must be purchased at the time of booking. Refund claims must be submitted directly to RedSky. Platinum Vacations does not refund any travel insurance premiums.
SUBSTITUTION POLICY
Platinum Vacations reserves the right to substitute comparable accommodations without notice or liability should the units be out of order or otherwise unavailable. When comparable accommodations are not available, renter will have the option of selecting from available properties at the published rate or not selecting an accommodation and accepting a full refund. If there are no properties available to move the guest to, the reservation will be cancelled and a full refund will be submitted to the guest. Types of examples would be due to the owner selling the property,
maintenance issues beyond our control, or any deemed necessary reason by property management.
MAXIMUM OCCUPANCY
The maximum occupancy allowed at the unit will be sent in the docusign. Additional occupants must be approved and additional charges may apply. Fire code and county regulations may
designate the number of people allowed in a property. Should it be discovered that you have additional guests staying in the property that are not registered you could be evicted from the property with no refund. Fire code violations are taken very seriously and fines could be levied by city and county authorities.
CHECK-IN
Check in time begins at 4:00 pm Central Time. Your keyless entry code is programmed to allow access to the unit at 4:00 pm CST, on your scheduled arrival date. In some cases, access to your unit may be delayed due to unavoidable housekeeping or maintenance issues, causing access to be delayed. There will be NO refund offered due to a late check-in. Early Check-In requests can be made the day before arrival. If available, a 1:00 pm CST check-in can be granted for a $75 fee, plus applicable taxes.
CHECK-OUT
CHECK OUT TIME: 10:00 am Central Time. The keyless entry code is programmed to deactivate at 10:00 am CST on your scheduled departure date. We request a “Guest Departure Code” be entered upon final departure. This code will be located in the check-out procedures of your reservation details. There will be NO credit offered for an early check-out. Late Check-Outs without prior approval are NOT PERMITTED. If your departure is not completed by 10:00 am CST, an additional fee will be charged to the credit card on file.
Late Check-Out requests can be made the day before departure. If available, a 12:00 pm late check-out can be granted for a $50 fee, plus applicable taxes.
Other tips to avoid fees & fines:
All garbage must be removed from the property and properly disposed. (Follow neighborhood rules where applicable). Any HOA fines levied will be charged to the credit card on file.
If you leave items in the Property and wish to have them returned, you will be responsible for the shipping charges plus an additional $35 service fee. Platinum Vacations of Destin is not responsible for personal items lost.
Please leave property as you found it; excessive cleaning or moving furniture may result in additional charge.
If staying in Sandestin Golf and Beach Resort in a unit without a golf cart, you are provided with Sand Dollar Shuttle Cards. Please leave that same number of cards in the rental when you leave or you will be charged $25.00 per missing card. We keep record of this number.
If you are staying at Westwinds, Beachside I, Beachside II, or Luau, the condo holds the exact number of pool bracelets the condo occupies. Please leave the same amount of bracelets in the condo when you leave or you will be charged $20.00 per missing bracelet. We keep of record of this number and we do not supply them to additional
guests.
MONTHLY WINTER RESERVATIONS
Platinum Vacations requires a $500.00 SECURITY DEPOSIT for all monthly winter reservations at the time of booking, unless the reservation is paid in full. The remaining balance for any monthly winter reservation is due 90 days prior to the arrival date. Monthly winter guests can pay in increments throughout the year as long as the balance is paid by the deadline. If the monthly winter reservation is booked within 90 days of arrival, payment is due in full. Platinum Vacations of Destin reserves the right to charge the credit card on file for any remaining balances 90 days prior to arrival. Monthly winter guests can receive their security deposit back two weeks after check-out or they can have the option to roll it to the following years' reservation. Cancellations made 90 days or more prior to the arrival date forfeit the $500 security deposit or a $500 cancellation fee is applied if reservation was paid in full with no security deposit. Any additional payments made on the balance due will be refunded. Cancellations made within 90 days of the arrival date are non-refundable. Changes that result in a shortened stay must be made more than 90 days prior to arrival to avoid penalty. Travel Insurance is strongly recommended to all guests for their own financial protection.
ACCIDENTAL DAMAGE REPAIR SERVICE
The Accidental Damage Repair Service is provided and administered by Platinum Vacations of Destin and is not an insurance product. The fee is automatically applied to all reservations, built into the rental rate and is nonrefundable. The Accidental Damage Repair Service helps repair or replace accidental damages that occur during your stay in one of our vacation rental properties. It shall take effect at check-in and terminate upon your departure. Guests must immediately report all damaged and/or broken items to Platinum Vacation of Destin and prior to check-out otherwise the service is void. The service will pay a maximum of $1,000.00 towards accidental damages. Any unapproved damages that exceed $1,000.00 will be charged to the credit card on file or handled in the local small claims court of Walton County, Florida. The Accidental Damage Repair Service will NOT assume liability for damage resulting from gross negligence, willful and/or intentional acts of a guest, normal wear and tear, smoking within the unit, and/or damages caused by a pet brought onto the premises. This service does NOT apply to any damage to the golf cart (if included with rental) or to theft or damage of any property owned by or brought onto the premises by the guest.
MAINTENANCE REPAIRS
All properties are inventoried and inspected before and after guest occupancy. We try to make sure everything is in good repair prior to your check-In, but in the event there are any housekeeping, damage or maintenance issues, please report them immediately to avoid additional charges and to make sure your stay is enjoyable from the beginning. Properly working appliance, electronics, HVAC, elevators, etc. are not guaranteed. A 24 Hour answering service is available for emergency situations (i.e. a/c, electrical, plumbing). All repairs will be made as soon as possible. No compensation or credit will be given for temporary outage of electricity, gas, water, cable, wifi telephone, or other utilities. Outages should be reported immediately and all efforts will be made to have them restored as soon as possible.
HOUSEKEEPING AND INITIAL SUPPLIES
Your vacation accommodations will be cleaned and inspected prior to your arrival and after your departure. You will be responsible for the cleaning of your own unit during your stay and for leaving the unit in good condition at check-out. Daily maid service is not included. We respectfully request that you remember that you are staying in someone’s home during your vacation; please treat it with care as you would your own. Linens (Bathroom, Kitchen and Bedroom) are provided and are the renter's responsibility to wash, if needed. Guests are to provide their own beach towels. The provided towels and linens may not be removed from the unit. Your reservation includes a one-time linen and towel set-up, an initial starter set up of trash liners, dishwasher detergent, paper towels, toilet paper and facial soap. The guest is responsible for purchasing these items, as well as cleaning supplies, once the initial supply is gone. Platinum Vacations of Destin is prohibited from stocking units with any food or beverage products due to the Food and Drug Administration regulations. In the event excessive housekeeping services are required at departure due to the guests inability to care for the property in a proper manner or abide by departure instructions, Platinum Vacations of Destin reserves the right to charge the credit card on file for any additional housekeeping charges and/or lost/damaged linens.
SMOKING / GRILLING
All properties are NON-SMOKING. Violators will be charged to the extent of the damage incurred which could include loss of rental revenue, new paint, carpet, drapes and all upholstered furniture. No gas or charcoal grilling is allowed in property unless the property is designated to be acceptable for grilling. Open-flame grilling on condo balconies violates county and state regulations, and you could face eviction and fines.
PARKING
Parking permits for properties located on the Sandestin Golf & Beach Resort and Tops Beach Resort will be issued at the security gate upon arrival to the resort. Properties are limited to one or two allotted parking spaces (review property description and details). Additional vehicles must use auxiliary parking located at The Market Shops outside the resort’s south security gate. Many neighborhoods have fines for parking outside of designated spaces. Home garages are deemed unusable (privately owned) unless specifically stated usable in your reservation details or on our website (www.vacationsbyplatinum.com)
PROHIBITED VEHICLES
The following vehicles are not allowed on the Resort Properties: RVs, motorcycles, water craft, trailers of any kind,
unregistered, non-Sandestin Property owner golf carts.
NEIGHBORHOOD / HOA RULES
Most rental properties are located within neighborhoods controlled by a homeowner or condo association. The
associations have rules and regulations in place to keep all owners and guests safe, and these rules must be
followed at all times. If you have questions, please contact Platinum Vacations of Destin to ensure compliance. If
rules are not followed then the Guests will be responsible for actions and/or fines enforced. Platinum Vacations of
Destin reserves the right to charge the credit card on file for any violations/fees reported by the association.
POOL RULES
Please be advised that there may be a swimming pool and/or hot tub located in the neighborhood or on the premises of some of our rental properties. NO lifeguard/safety personnel are provided. Guests use the pool and other amenities at their own risk! Guests agree to indemnify and hold harmless Platinum Vacations of Destin and the owner from any claim/loss or expense (including attorney fees and court costs) by guest or guest invitees. All Sandestin pools will have rules posted with varying hours, and all rules should be followed.
SPECIAL EVENTS
Weddings and special events are prohibited. Walton County will issue fines up to $15,000.00 for weddings and large parties in certain restricted areas.
HURRICANE / STORM & SEVERE WEATHER POLICY
Should a hurricane or tropical storm threaten our area, we will receive evacuation instructions from the National Hurricane Center and our local governing officials. If a MANDATORY EVACUATION order is issued, refunds will only be given for approved claims by RED SKY TRAVEL INSURANCE if you have purchased coverage before the storm was declared a hurricane. Platinum Vacations of Destin will not issue a refund of any payments due to a hurricane or storm. Red Sky Travel Insurance is strongly recommended to all guests for their own financial protection. For more information regarding Red Sky Travel Insurance, please visit www.suntrippreserver.com. No refunds will be given for any inclement conditions related to severe weather normal to our area, especially during the summer months.
HOLD HARMLESS
The undersigned Guest, for himself/herself, his/her heirs, assignors, executors, and administrators, fully releases and discharges Platinum Vacations of Destin and Owner from any and all liabilities, claims, demands and causes of action by reason of any injury, loss or damage by whatever nature which has or have occurred, or may occur to the undersigned, or any of his/her invitees as a result, or in connection with the occupancy of the property and agrees to hold Platinum Vacations of Destin and Owner free and harmless of any claim or suit arising therefrom. In any action concerning the rights, duties or liabilities of the parties to this Agreement, the principals, agents, successors or assignees of the prevailing party shall be entitled to recover reasonable attorney fees and costs, through all appeals. This Agreement shall be governed by and construed and enforced in accordance with the laws of the State of Florida. Platinum Vacations of Destin reserves the right to terminate this Agreement upon its discretion at anytime. This Agreement may be signed in counterparts. Legible fax copies, scanned copies and photocopies of documents signed by either party are deemed to be equivalent to originals.
UNLAWFUL ACTIVITY
Guests and any invitees of Guests shall obey all of the laws of the state of Florida and local laws, at all times while they are on property including common areas of the resort. No underage drinking or partying is allowed on the property. If Platinum Vacations of Destin is made aware of these activities, we will be forced to remove the guests from the property. Failure to abide by the laws of the state of Florida or the rules incorporated herein, may cause guests and invitees to be removed from the property by local law enforcement or Resort security and forfeit all rents and security and/or deposits.
EVICTION
Platinum Vacations of Destin reserves the right to evict any guest that provides falsified information or causes the following (but not limited to): excess noise or disturbances; participation in unlawful activity such as drug use, underage alcohol use or fighting; or threatening members of our staff in any manner. If law enforcement or resort security is dispatched to the property, an automatic eviction will occur. All evictions will result in forfeits of all rents and security deposits. We reserve the right to pursue legal action when necessary.
WRITTEN EXCEPTIONS
Any exceptions of the terms of this Agreement must be approved in writing in advance by Platinum Vacations of Destin.
SUBJECT TO CHANGE
Accuracy of printed, published or web-based material, including rates, outside of this Agreement are not guaranteed and are subject to change.
AUTHORIZATION TO CHARGE CREDIT CARD
Platinum Vacations of Destin reserves the right to charge the credit card that was used to process this reservation for any damage done to the Property, its contents, any items missing, and any fines incurred during your stay resulting from violation of rules.
