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How do I make a reservation?

What is the Processing Fee?

Is there an age requirement to rent?

Can I bring my pet?

What is the Deposit Policy?

Is the Accidental Damage Fee required?

What is Travel Insurance?

What is the Cancellation Policy?

What Payment Methods are accepted?

Where do I find the Security Code on my credit card?

Do I need an Amenity Card?

What Pools do I have access to?

What supplies are provided in my vacation rental?

What is the housekeeping schedule?

What time is check-in/check-out?

Where do I check-in?

What are check-out procedures?

Where is your office located?

How do I make a reservation?

You may either book an online reservation conveniently through this website or call us toll free at 1.800.434.0840.  Our properties are also available on many other 3rd Party travel sites, such as HomeAway, VRBO, FlipKey and more!

What is the Processing Fee?

The processing fee is an administrative fee charged to all reservations for the processing of the reservation.

Is there an age requirement to rent?

We do have a strict age requirement with all of our vacation rentals at Sandestin.  All guests must be 25 years of age or older and provide proper identification. Any reservation obtained under false pretense will be subject to forfeiture of all monies paid and will not be permitted to check-in.  Any falsified information is terms for eviction and will not be refunded.

Can I bring my pet?

Dogs only (no cats) are permitted in certain units with the authorization from the owner.  A $100.00 non-refundable pet fee will be applied to the reservation.  A maximum of 2 dogs are permitted, and each must not exceed the maximum weight limit of 20 pounds.  Many neighborhoods/owners do not allow renters to have pets.  Serious fines will be levied if the rule is broken and renters will be evicted.

What is the Deposit Policy?

An advanced payment of ½ of the total rental rate for SHORT TERM RESERVATIONS is due at the time of booking.  The advanced rental payment is applied toward the reservation.  The balance for short term reservations is due (30) days prior to the arrival date.  Payment is due in full at the time of booking for all Short Term Reservations booked within (30) days of arrival.  SNOWBIRD RESERVATIONS (Winter only) must be paid in full (90) days prior to arrival.  Monthly winter guests can pay in increments throughout the year as long as the full amount is paid (90) days prior to the check-in date. Platinum Services requires a $500.00 Security deposit with all Snowbird reservations, unless reservation is paid in full at time of booking.  If reservation is booked within (90) days of arrival, payment is due in full.   (Please note - All monies from you will be placed in an interest bearing account.  All interest will accrue to Platinum Services of Destin, LLC).  Platinum Services of Destin reserves the right to charge the credit card on file for any remaining balances (30) days prior to arrival for short term reservations and (90) days prior to arrival for Monthly Winter Reservations

Is the Accidental Damage Fee required?

Yes.  The Accidental Damage Repair Service is designed to protect Platinum’s  guests against accidental damages during their stay in our vacation rentals.  The service is provided and administered by Platinum Services of Destin.  The Accidental Damage Fee is automatically applied to all reservations and is nonrefundable. The Accidental Damage Fee covers accidental damages to the rental unit interior that occur during your stay only, provided that they are disclosed to management prior to check-out. The Accidental Damage Repair Service will NOT assume liability for damage resulting from gross negligence, willful and/or intentional acts of a guest, normal wear and tear and/or damages caused by a pet brought onto the premises.  Coverage does NOT apply to any damage to the golf cart (if included with rental) or to theft or damage of any property owned by or brought onto the premises by the guest. 

The Accidental Damage Repair Service will pay a maximum of $1,500.00 towards accidental damages. Any unapproved damages that exceed $1,500.00 will be charged to the credit card on file or handled in the local small claims court of Walton County, Florida. 

What is Travel Insurance?

Platinum Services of Destin, LLC offers Red Sky Travel Insurance to all of our guests for their own financial protection and can be purchased during the booking process, whether online or with a Platinum reservationist over the phone.  Please visit, http://www.suntrippreserver.com, to review information regarding the Red Sky Travel Insurance Sun Trip Preserver Plan. Travel Insurance can help protect you from certain unexpected risks offering protection for Trip Cancellation, Trip Interruption and Travel Delay. The Red Sky Travel Insurance can be purchased during the booking process or any time prior to the scheduled final payment (30 days prior to arrival).  If the reservation is made within 30 days of arrival date, Red Sky Travel Insurance must be purchased at the time of booking.  

All Red Sky Travel Insurance policies purchased at booking are automatically protected by the Pre Ex Waiver, which protects all guests and defined family members with any Pre-Existing Conditions!  Red Sky Travel Insurance is not available to purchase once a specific storm is declared a hurricane.

What is the Cancellation Policy?

Cancellations of rentals that are made more than 30 days prior to the arrival date and after 72 hours of booking will incur a $200 cancellation fee. Cancellations that are made within 72 hours of booking incur no penalty.  Cancellations or changes that result in a shortened stay that are made within 30 days of the arrival date FORFEIT the full amount of the payment.  Cancellations or early departures do not warrant any refund of rent or deposit.  Travel Insurance premiums & Accidental Damage Fees are non-refundable.  Travel Insurance is strongly recommended to all guests for their own financial protection.

What Payment Methods are accepted?

Platinum Services of Destin, LLC accepts all major credit cards: Visa, Mastercard, American Express, Discover

Where do I find the Security Code on my credit card?

American Express has a 4 digit security code on the front of the card.  Visa, Mastercard and Discover all have a 3 digit security code on the back of the card.  

Do I need an Amenity Card?

NO.  Amenity cards are only available to renters who book directly through the Sandestin Resort.  However, our guests staying on the resort do have access to all of the amenities that the resort has to offer, except for the beach front pool.  The amenites available on the Sandestin Resort include: 

  • Access to Sandestin's Private Beach--Free
  • Access to The Links, Baytowne & Raven Golf Courses--Pay to Play
  • Access to the Village of Baytowne Wharf--Fee
  • Access to Independent Bike Rentals (delivered to you)--Reduced Rate
  • Access to Tennis Center--Pay to Play
  • Access to Beach Chair Setup--Pay to Use
  • Access to Marina--Free
  • Access to designated neighboorhood pool and 2 association pools--Free
  • Access to Sand Dollar Shuttle (850-687-9650)--Free

What Pools do I have access to?

If staying at a property located on the Sandestin Golf and Beach Resort, you have access to the designated pool for your neighborhood, as well as the two association pools located on the bayside of the resort.

What supplies are provided in my vacation rental?

Linens & towels (Bathroom, Kitchen and Bedroom) are provided and are the renter's responsibility to wash, if needed.  If requested, we can supply new towels and linens for a fee.  Guests are to provide their own beach towels.  The provided towels and linens may not be removed from the unit.  Your reservation includes a one-time linen and towel set-up, an initial starter set up of trash liners, dishwasher detergent, paper towels, toilet paper and facial soap.  The guest is responsible for purchasing these items, as well as cleaning supplies, once the initial supply is gone.  Platinum Services is prohibited from stocking units with any food or beverage products due to the Food and Drug regulations.  Platinum Services of Destin, LLC reserves the right to charge for lost or damaged linens. 

What is the housekeeping schedule?

Your vacation accommodations will be cleaned and inspected prior to your arrival and after your departure.  You will be responsible for the cleaning of your own unit during your stay and for leaving the unit in good condition at check-out.  Daily maid service is not included.  We respectfully request that you remember that you are staying in someone's home during your vacation; please treat it with care as you would your own.

What time is check-in/check-out?

Check-in time begins at 4PM Central Time.  Your keyless entry code is programmed to allow access to your unit at 4PM CST, on your scheduled arrival date. In some cases, access to your unit may be delayed due to unavoidable housekeeping or maintenance issues, causing access to be delayed until 5PM CST. There will be NO discounts offered due to a late check-in. To inquire about an early check-in or the status of your unit, please contact Platinum Services of Destin, LLC at 850-837-0711 or 800-434-0840 toll free.

Check out time is 10AM Central Time.  Your keyless code is programmed to deactivate at 10AM CST on your scheduled departure date.  All guests must enter the Guest Departure Code when checking out of the unit.  Late check outs will be charged a $200 fee. Time is determined by your lock deactivation code.

Where do I check-in?

Platinum Services of Destin, LLC has installed keyless entry on all of our rental properties for the added security and convenience of our guests/owners.  The door code will activate at 4:00pm CST and you may go straight to your vacation rental at that time.  You do not need to check-in at our office.

What are check-out procedures?

  • Please remove all trash from the unit and place in the appropriate areas for pick-up 
  • Remove all items from the refrigerator.
  • Load & Start the dishwasher
  • Double Check for all personal belongings
  • Secure ALL exterior doors and windows
  • Leave ALL wristbands on the kitchen counter
  • Lock the front door by pressing * and then entering the provided Guest Departure Code 

Where is your office located?

9735 US Hwy 98 West, Mirarmar Beach, FL 32550