Is there an age requirement to rent?
Is the Accidental Damage Fee required?
What is the Cancellation Policy?
What Payment Methods are accepted?
Where do I find the Security Code on my credit card?
What Pools do I have access to?
What supplies are provided in my vacation rental?
What is the housekeeping schedule?
What time is check-in/check-out?
What are check-out procedures?
You may either book an online reservation conveniently through this website or call us toll free at 1.800.434.0840. Our properties are also available on many other 3rd Party travel sites, such as VRBO, Booking.com, AirBnb and more!
The service fee is an administrative fee charged to all reservations for the processing of the reservation.
Is there an age requirement to rent?
We do have a strict age requirement with all of our vacation rentals. All rental guests must be 25 years of age or older and provide proper identification. Guests under 25 are welcome when accompanied by the renter. Any reservation obtained under false pretense will be subject to forfeiture of all monies paid and will not be permitted to check-in. Any falsified information is terms for eviction and will not be refunded.
Dogs only (no cats) are permitted in certain units with the authorization from the owner. A $200.00 non-refundable pet fee will be applied to the reservation. A maximum of 2 dogs are permitted, and each must not exceed the maximum weight limit of 25 pounds. Many neighborhoods/owners do not allow renters to have pets. Serious fines will be levied if the rule is broken and renters will be evicted.
An advanced payment of 1/4 of the total rental rate for SHORT TERM RESERVATIONS is due at the time of booking. The advanced rental payment is applied toward the reservation. The balance for short term reservations is due (30) days prior to the arrival date. Payment is due in full at the time of booking for all Short Term Reservations booked within (30) days of arrival. SNOWBIRD RESERVATIONS (Winter only) must be paid in full (90) days prior to arrival. Monthly winter guests can pay in increments throughout the year as long as the full amount is paid (90) days prior to the check-in date. Platinum Services requires a $500.00 Security deposit with all Snowbird reservations, unless reservation is paid in full at time of booking. If reservation is booked within (90) days of arrival, payment is due in full. (Please note - All monies from you will be placed in an interest bearing account. All interest will accrue to Platinum Services of Destin, LLC). Platinum Services of Destin reserves the right to charge the credit card on file for any remaining balances (30) days prior to arrival for short term reservations and (90) days prior to arrival for Monthly Winter Reservations
Is the Accidental Damage Fee required?
Yes.
The Accidental Damage Repair Service is provided and administered by Platinum Vacations of Destin and is not an insurance product. The fee is automatically applied to all reservations, built into the rental rate and is nonrefundable.
The Accidental Damage Repair Service helps repair or replace accidental damages that occur during your stay in one of our vacation rental properties. It shall take effect at check-in and terminate upon your departure. Guests must immediately report all damaged and/or broken items to Platinum Vacation of Destin and prior to check-out otherwise the service is void. The service will pay a maximum of $1,000.00 towards accidental damages. Any unapproved damages that exceed $1,000.00 will be charged to the credit card on file or handled in the local small claims court of Walton County, Florida.
The Accidental Damage Repair Service will NOT assume liability for damage resulting from gross negligence, willful and/or intentional acts of a guest, normal wear and tear, smoking within the unit, and/or damages caused by a pet brought onto the premises. This service does NOT apply to any damage to the golf cart (if included with rental) or to theft or damage of any property owned by or brought onto the premises by the guest.
Platinum Services of Destin, LLC offers Red Sky Travel Insurance to all of our guests for their own financial protection and can be purchased during the booking process, whether online or with a Platinum reservationist over the phone. Please visit, http://www.suntrippreserver.com, to review information regarding the Red Sky Travel Insurance Sun Trip Preserver Plan. Travel Insurance can help protect you from certain unexpected risks offering protection for Trip Cancellation, Trip Interruption and Travel Delay. The Red Sky Travel Insurance can be purchased during the booking process or any time prior to the scheduled final payment (30 days prior to arrival). If the reservation is made within 30 days of arrival date, Red Sky Travel Insurance must be purchased at the time of booking.
All Red Sky Travel Insurance policies purchased at booking are automatically protected by the Pre Ex Waiver, which protects all guests and defined family members with any Pre-Existing Conditions! Red Sky Travel Insurance is not available to purchase once a specific storm is declared a hurricane.
What is the Cancellation Policy?
Cancellations when booking directly with Platinum Vacations:
Full Refund: cancel within 72 hours of booking and 30 days or more prior to arrival date
Refund: cancel after 72 hours of booking and 30 days or more prior to arrival date, full refund minus a $250 cancellation fee
50% Refund: cancel 14 to 29 days prior to the arrival date
No Refund: cancel less than 14 days prior to the arrival date
Cancellations or early departures do not warrant any refund of rent or deposit. Travel Insurance premiums are non-refundable. Travel Insurance is strongly recommended to all guests for their own financial protection.
What Payment Methods are accepted?
Platinum Services of Destin, LLC accepts all major credit cards: Visa, Mastercard, American Express, Discover
Where do I find the Security Code on my credit card?
American Express has a 4 digit security code on the front of the card. Visa, Mastercard and Discover all have a 3 digit security code on the back of the card.
NO. Amenity cards are only available to renters who book directly through the Sandestin Resort. However, our guests staying on the resort do have access to all of the amenities that the resort has to offer, except for the beach front pool. The amenities available on the Sandestin Resort include:
- Access to Sandestin's Private Beach--Free
- Access to The Links, Baytowne & Raven Golf Courses--Pay to Play
- Access to the Village of Baytowne Wharf--Free
- Access to Independent Bike Rentals (delivered to you)--Reduced Rate
- Access to Tennis Center--Pay to Play
- Access to Beach Chair Setup--Pay to Use
- Access to Marina--Free
- Access to designated neighboorhood pool and 2 association pools--Free
- Access to Sand Dollar Shuttle for non-golf cart units (850-687-9650)--Free
What Pools do I have access to?
If staying at a property located on the Sandestin Golf and Beach Resort, you have access to the designated pool for your neighborhood (if applicable), as well as the two Sandestin Homeowner's Association pools located on the bayside of the resort, Linkside and the Phil Hummel Aquatic Center.
What supplies are provided in my vacation rental?
Linens & towels (Bathroom, Kitchen and Bedroom) are provided and are the renter's responsibility to wash, if needed. If requested, we can supply new towels and linens for a fee. Guests are to provide their own beach towels. The provided towels and linens may not be removed from the unit. Your reservation includes a one-time linen and towel set-up, an initial starter set up of trash liners, dishwasher detergent, paper towels, toilet paper and facial soap. The guest is responsible for purchasing these items, as well as cleaning supplies, once the initial supply is gone. Platinum Services is prohibited from stocking units with any food or beverage products due to the Food and Drug regulations. Platinum Services of Destin, LLC reserves the right to charge for lost or damaged linens.
What is the housekeeping schedule?
Your vacation accommodations will be cleaned and inspected prior to your arrival and after your departure. You will be responsible for the cleaning of your own unit during your stay and for leaving the unit in good condition at check-out. Daily maid service is not included. We respectfully request that you remember that you are staying in someone's home during your vacation; please treat it with care as you would your own.
What time is check-in/check-out?
Check-in time begins at 4PM Central Time. Your keyless entry code is programmed to allow access to your unit at 4PM CST, on your scheduled arrival date. In some cases, access to your unit may be delayed due to unavoidable housekeeping or maintenance issues, causing access to be delayed until 5PM CST. There will be NO discounts offered due to a late check-in. To inquire about an early check-in or the status of your unit, please contact Platinum Services of Destin, LLC at 850-837-0711 or 800-434-0840 toll free.
Check out time is 10AM Central Time. Your keyless code is programmed to deactivate at 10AM CST on your scheduled departure date. All guests must enter the Guest Departure Code when checking out of the unit. Late check outs will be charged a $200 fee. Time is determined by your lock deactivation code.
Platinum Services of Destin, LLC has installed keyless entry on all of our rental properties for the added security and convenience of our guests/owners. The door code will activate at 4:00pm CST and you may go straight to your vacation rental at that time. You do not need to check-in at our office.
What are check-out procedures?
- Please remove all trash from the unit and place in the appropriate areas for pick-up
- Remove all items from the refrigerator.
- Load & Start the dishwasher
- Double Check for all personal belongings
- Secure ALL exterior doors and windows
- Leave ALL wristbands on the kitchen counter
- Lock the front door by pressing * and then entering the provided Guest Departure Code
9735 US Hwy 98 West, Mirarmar Beach, FL 32550