After a reservation is confirmed, the official Rental Contract will be sent to the guest via email. Upon receipt, the guest should read the agreement in full, complete all required fields, sign, date and return via DocuSign. This will include the scanned copy of the credit card holder's driver's license. The Rental Contract must be signed and returned within 72 hours of booking. Failure to complete, sign and return the contract promptly may result in termination of your reservation.
Guests
Please list the names AND ages of all guests staying in the Property. Driver's license for credit card holder is required to be scanned and emailed to platinum@psofd.com on all reservations. Failure to send drivers license will result in termination of your reservation.
VRBO / HomeAway Bookings Only - Payments & Cancellations:
Cancellations must be made a minimum of 60 days prior to the check-in time for the booking to receive a full refund. Guests cancelling less than 60 days but more than 30 days before the check-in time for the booking can only receive a 50% refund of the accommodation fees. There is no refund given for cancellations less than 30 days prior to the check-in time for the booking or after check-in time. Late arrivals and/or early check-outs are non-refundable.
For questions regarding VRBO / HomeAway cancellations, please contact VRBO or HomeAway directly. Questions regarding your vacation rental should be directed towards Platinum Vacations of Destin. All Platinum Policies within this contract, with the exception of Cancellation policies, remain valid to VRBO / HomeAway bookings.
Payment
An advanced payment of ½ of the total rental rate for SHORT TERM RESERVATIONS is due at the time of booking. The advanced rental payment is applied toward the reservation. The BALANCE for short term reservations is due (30) days prior to the arrival date. Payment is due in full at the time of booking for all Short Term Reservations booked within (30) days of arrival. MONTHLY WINTER RESERVATIONS must be paid in full (90) days prior to arrival. Monthly winter guests can pay in increments throughout the year as long as the full amount is paid (90) days prior to the check-in date. Platinum Services requires a $500.00 SECURITY DEPOSIT with all reservations for 4835 Westwinds as well as with all MONTHLY WINTER RESERVATIONS, unless reservation is paid in full at time of booking. If MONTHLY WINTER RESERVATION is booked within (90) days of arrival, payment is due in full. (Please note - All monies from you will be placed in an interest bearing account. All interest will accrue to Platinum Services of Destin, LLC). Platinum Services of Destin reserves the right to charge the credit card on file for any remaining balances (30) days prior to arrival for short term reservations and (90) days prior to arrival for Monthly Winter Reservations. All major credit cards are accepted: Visa, MasterCard, Discover and American Express.
Check-In/Check-Out Policies
Check-In
Check in time begins at 4PM Central Time. Your keyless entry code is programmed to allow access to your unit at 4PM CST, on your scheduled arrival date. In some cases, access to your unit may be delayed due to unavoidable housekeeping or maintenance issues, causing access to be delayed. There will be NO discounts offered due to a late check-in. To inquire about the status of your unit, please contact Platinum Services of Destin at 850-837-0711.
Early Check-In may be requested but is not guaranteed. Early check-in between 12:00 pm cst and 3:00 pm cst will be charged an Early Check-In Fee of $75 (+tax). This is NON NEGOTIABLE due to having to move housekeeping crews around to adjust to this possibility. Early fees are applied regardless of the timeframe it has been cleaned.
Check-out
Check out time is 10AM Central Time. Your keyless code is programmed to deactivate at 10AM CST on your scheduled departure date. All guests must enter the Guest Departure Code when checking out of the unit. Late check-outs are NOT permitted without approval. Any late check-out that is not approved will be charged for an additional day. We do not allow late check out during peak season. Late check outs during off peak dates will be allowed at an additional fee ONLY if the property doesn't have a guest coming in that day. If the guest does not contact property management and is not out of the unit by 10AM Central Time, the guest will be charged an additional fee to the credit card on file. Time is determined by your lock deactivation code.
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All garbage and debris must be removed from the Property and properly disposed. (Be sure to follow neighborhood rules where applicable)
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All soiled dishes shall be placed in dishwasher and the dishwasher must be started.
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Close and lock all outside doors and windows.
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If you leave items in the Property and wish to have them returned, you will be responsible for the shipping charges plus an additional $35 service fee paid to Platinum Services of Destin, which will be charged to the credit card on file. Platinum Services of Destin, LLC is not responsible for personal items lost.
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Please leave Property as you found it; excessive Check-Out cleaning may result in additional charge (determined by severity).
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If staying in the Sandestin Golf and Beach Resort in a non-golf cart unit, you will be provided with Sand Dollar Shuttle Cards. Please leave that same number of cards in the rental when you leave or you will be charged $25.00 per missing card. We keep record of this and there is no exceptions.
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If you are staying in Westwinds, Beachside I, Beachside II, or Luau, then you will have the exact number of pool bracelets in the condo that it sleeps. Please leave the same amount of bracelets in the condo when you leave or you will be charged $20.00 per missing bracelet. WE KEEP RECORD OF HOW MANY BRACELETS ARE IN THE UNIT AND WE DO NOT SUPPLY THEM TO GUESTS THAT ARE NOT ON THE RESERVATION.
Refunds
Refunds of the advance rental deposit and/or the total rental fee (including fees and taxes) will not be given for late Check-Ins, early Check-Outs or inclement weather conditions.
Accidental Damage Repair Service ($49.00)
The Accidental Damage Repair Service is designed to help repair or replace accidental damages that occur during a stay in our vacation rentals. The service is provided and administered by Platinum Services of Destin and is not an insurance product. The Accidental Damage Fee is automatically applied to all reservations and is nonrefundable. The Accidental Damage Fee pays accidental damages to the rental unit interior that occur during your stay only, provided that they are disclosed to management prior to check-out. The Accidental Damage Repair Service will NOT assume liability for damage resulting from gross negligence, willful and/or intentional acts of a guest, normal wear and tear, smoking within the unit, and/or damages caused by a pet brought onto the premises. The Accidental Damage Fee does NOT apply to any damage to the golf cart (if included with rental) or to theft or damage of any property owned by or brought onto the premises by the guest.
The Accidental Damage Repair Service will pay a maximum of $250.00 towards accidental damages. Any unapproved damages that exceed $250.00 will be charged to the credit card on file or handled in the local small claims court of Walton County, Florida.
The Accidental Damage Repair Service takes effect at check-in and terminates upon the guest’s departure. Guests must report all damaged and/or broken items to the office of Platinum Services of Destin immediately. The Accidental Damage Repair Service is void if damage is not reported promptly and prior to check-out.
Red Sky Travel Insurance
Platinum Vacations of Destin has partnered with Red Sky Travel Insurance to provide Sun Trip Preserver® coverage for our guests. Sun Trip Preserver offers protection for trip cancellation and interruption, as well as emergency assistance and travel services. Protect yourself in the event of hurricane evacuations and family emergencies such as illness or death in the family. The Red Sky Travel Insurance can be purchased during the booking process or any time prior to the scheduled final payment (30 days prior to arrival). If the reservation is made within 30 days of the arrival date, Travel Insurance must be purchased at the time of booking. Policy is non-refundable after a 14 day grace period. All Red Sky Travel Insurance policies purchased at booking are automatically protected by the Pre Ex Waiver, which protects all guests and defined family members with any Pre-Existing Conditions! Red Sky Travel Insurance is not available to purchase once a specific storm is declared a hurricane.
To learn more about Red Sky’s Sun Trip Preserver Policy, please visit www.suntrippreserver or call 866.889.7409. Detailed policy documents are available at www.suntrippreserver.com or www.vacationsbyplatinum.com.
Cancellations
Cancellations of rentals that are made less than 30 days prior to the arrival date will forfeit the monies paid on the reservation. Cancellations that are made more than 30 days prior to the check-in time of the booking will forfeit the processing fee, Accidental Damage fees, any RedSky Insurance premiums, and incur a $100 cancellation fee. All other monies collected on the reservation will be returned. Cancellations or changes that result in a shortened stay that are made within 30 days of the arrival date FORFEIT the FULL amount of the payment. Cancellations or early departures do not warrant any refund of rent or deposit.
Travel Insurance is strongly recommended to all guests for their own financial protection.
Unit move and date change
A guest may request to move to a different property if you are outside the 30 days prior to arrival timeframe, but will have to pay any difference increase in cost to the property you are moving to. There is no refund on downsizing to a less expensive property. If you are within 30 days of arrival, we do not permit unit changes.
If a guest needs to move dates and is outside the 30 days prior to arrival timeframe, the guest will be responsible for any rate changes that incur. There is a $150 fee to move your reservation dates if you are outside the 30 days prior to arrival timeframe. If you are within 30 days of arrival, date changes will incur any increase in rates along with a $200 plus tax move fee.
Monthly Winter Reservation Cancellations
Cancellations of monthly rentals that are made more than 90 days prior to the arrival date forfeit the $500 security deposit or a $500 cancellation fee is applied if reservation was paid in full and no security deposit was collected. Cancellations made within (90) days of arrival are non-refundable. Changes that result in a shortened stay must be made more than 90 days prior to arrival to avoid penalty. Travel Insurance Premiums & Accidental Damage Fees are non-refundable. Travel Insurance is strongly recommended to all guests for their own financial protection. Platinum Cancellation policy does not apply to AirBnB bookings. See section above titled 'AirBnB Bookings Only - Payments & Cancellations'.
Monthly Winter Reservation Restrictions
Monthly occupied rentals are open to the public for booking on March 1 of the current year for stays for the following winter. Current Snowbirds, with reservations 2 months or longer, have the option to rebook the rental they are currently occupying for the following year and must notify Platinum Vacations of Destin prior to March 1. All units require a 2 month stay with the exception of studio and 1 bedroom units. Bookings for 1 month reservations in larger units will be accepted beginning October 1. All monthly reservations for January and February must be scheduled to arrive on the 1st of the month and can be through March 15th.
Hurricane or Storm Policy
Should a hurricane or tropical storm threaten our area, we will receive evacuation instructions from the National Hurricane Center and our local governing officials. If a MANDATORY EVACUATION order is issued, refunds will only be given for approved claims by RED SKY TRAVEL INSURANCE if you have purchased coverage before the storm was declared a hurricane. Platinum Services will not issue a refund of any payments due to a hurricane or storm. Red Sky Travel Insurance is strongly recommended to all guests for their own financial protection. For more information regarding Red Sky Travel Insurance, please visit www.suntrippreserver.com.
Substitution Policy
Platinum Services reserves the right to substitute comparable accommodations without notice or liability should the units be out of order or otherwise unavailable. When comparable accommodations are not available, renter will have the option of selecting from available properties at the published rate or not selecting an accommodation and accepting a full refund. If there are no properties available to move the guest to, the reservation will be cancelled and a full refund will be submitted to the guest. Types of examples would be due to owner selling the property, maintenance issues beyond our control, or any deemed necessary reason by property management.
Repairs
All properties are inventoried and inspected before and after Guest occupancy. We try to make sure everything is in good repair prior to your Check-In, but in the event there are any housekeeping, damage or maintenance issues, please report them immediately to avoid additional charges and to make sure your stay is enjoyable from the beginning. Properly working appliance, electronics, HVAC, elevators, etc. are not guaranteed. A 24 Hour answering service is available for emergency situations (i.e. a/c, electrical, plumbing). All repairs will be made as soon as possible. No compensation or credit will be given for temporary outage of electricity, gas, water, cable, wifi telephone, or other utilities. Outages should be reported immediately and all efforts will be made to have them restored as soon as possible.
Housekeeping and Initial Supplies
Your vacation accommodations will be cleaned and inspected prior to your arrival and after your departure. You will be responsible for the cleaning of your own unit during your stay and for leaving the unit in good condition at check-out. Daily maid service is not included. We respectfully request that you remember that you are staying in someone's home during your vacation; please treat it with care as you would your own. Linens (Bathroom, Kitchen and Bedroom) are provided and are the renter's responsibility to wash, if needed. If requested, we can supply new towels and linens for a fee. Guests are to provide their own beach towels. The provided towels and linens may not be removed from the unit. Your reservation includes a one-time linen and towel set-up, an initial starter set up of trash liners, dishwasher detergent, paper towels, toilet paper and facial soap. The guest is responsible for purchasing these items, as well as cleaning supplies, once the initial supply is gone. Platinum Services is prohibited from stocking units with any food or beverage products due to the Food and Drug Administration regulations.
***In the event, excessive housekeeping services are required at departure, due to the guests inability to care for the property in a proper manner or abide by departure instructions (see above), additional cleaning charges will apply. Platinum Services of Destin is not responsible for any excessive housekeeping charges incurred by the guest. Platinum Vacations of Destin, LLC reserves the right to charge the credit card on file for any additional housekeeping charges and/or lost/damaged linens. (Please see 'Authorization to Charge Credit Card')
Sandestin Amenity Card
Platinum Services does not offer the Sandestin Amenity Card, and these are not purchasable.
Eviction
Platinum Services of Destin, LLC reserves the right to evict any guest that provides falsified information or causes the following (but not limited to): excess noise or disturbances, participation in unlawful activity such as drug use, underage alcohol use or fighting. If law enforcement or resort security is dispatched to the property, an automatic eviction will occur. All evictions will result in forfeits of all rents and security deposits.
Maximum Occupancy
The maximum number of Guests allowed in a unit is the number of persons the unit sleeps. Additional occupants must be approved by Platinum Services of Destin, LLC and additional charges may apply. Fire code and county regulations may designate the number of people allowed in a property. Should it be discovered that you have additional guests staying in the property that are not registered you could be evicted from the property with no refund of rental payment. Fire code violations are taken very seriously and fines could be levied by city and county authorities.
Smoking/Grilling
All properties are NON-SMOKING. Violators will be charged to the extent of the damage incurred which could include loss of rental revenue, new paint, carpet, drapes and all upholstered furniture. No gas or charcoal grilling is allowed in Property unless the Property is designated to be acceptable for grilling. Grilling on condo balconies violates county and state regulations, and you could face eviction and fines.
Pets
Dogs are permitted in certain units with the authorization from the owner. A $200.00 non-refundable pet fee will be applied to the reservation. A maximum of 2 dogs are permitted, and each must not exceed the maximum weight limit of 20 pounds. Many neighborhoods do not allow renters to have pets. Serious fines will be levied if the rule is broken and renters could be evicted. If there is evidence of a pet on properties that do not allow them, a $250 cleaning fee will be applied to the reservation and will warrant eviction of the premises. Exception: Service animals are not included in this and are permitted to any property. If you have a service animal, it must be notated at the time of reservation.
Age Requirement
We do have a strict age requirement with all of our vacation rentals at Sandestin. All guests must be 25 years of age or older and provide proper identification. Children and guests under 25 years of age are welcome when accompanied by a parent or guardian. Any reservation obtained under false pretense will be subject to forfeiture of all monies paid and will not be permitted to check-in. Any falsified information is terms for eviction and will not be refunded.
Parking
Parking permits for properties located on the Sandestin Golf & Beach Resort and Tops'l Beach Resort will be issued at the security gate upon arrival to the resort. Please note that the Beach front parking is limited. There is a small area where guest can park outside the gate; however, it fills up quickly in the spring and summer. Platinum Services does not have the code to access the beach parking gated area. This is reserved for those who rent with Sandestin Rental Management. Not even owners at Sandestin have this code. Our suggestion is to use the FREE SHUTTLE SERVICE that is included with Sandestin reservations as transportation to and from the beach. It drops off and picks up every 20 to 30 minutes. For routes and hours of operation, please visit www.sanddollartransportation.com. Most properties have only 2 parking places for guest. Should you have 3 vehicles, you will be responsible for finding your own parking place. Many neighborhoods have fines for parking on the street after hours and on the grass. Please refer to neighborhood rules.
Guests with resevations at Majestic Sun Condominiums on the Seascape Resort will be charged a $20 Parking Fee for parking and will be issued 2 parking passes. Upon arrival at the Seascape Resort, guest will be issued a temporary parking pass at the security gate. Official passes can be found inside the rental unit upon your arrival. If additional parking passes are needed to accommodate additional vehicles, guests are responsible for purchasing them. Guests can purchase additional parking passes at the Seascape Association Office (850-269-0122), located in the lobby of Aerial Dunes 1 across from the Cabana Cafe restaurant at 112 Seascape Blvd., Miramar Beach, FL 32550.
Garages
Garages are deemed unusable unless specifically stated usable in the contract and/or on the website.
Golf Carts (if applicable)
Golf carts belong to the owners and are provided by the owner. Each owner with a golf cart has a service/maintenance contract set up with a local company. If an issue with the golf cart should arise, please contact Platinum Services at 850-837-0711 and provide a description of the problem. Platinum Services will contact the contracted maintenance company for repairs. Platinum Services does NOT repair golf carts and cannot guarantee how long repairs will take. No refund will be made for lack of use of golf carts or mechanical issues during your stay.
Unlawful Activity
Guests and any invitees of Guests shall obey all of the laws of the state of Florida and local laws, at all times while they are on Property including common areas of the resort. Failure to abide by the laws of the state of Florida or the rules incorporated herein, may cause Guests and invitees to be vacated from the Property and forfeit all rents and security and/or deposits.
No underage drinking or partying is allowed on the Property. If Platinum Services of Destin, LLC is made aware of these activities, we will be forced to remove the Guests from the Property. All rental payments and deposits will be forfeited. Guests and invitees in violation will be removed by local law enforcement or the security company employed by the resort.
Neighborhood/HOA Rules
Most rental properties are located within neighborhoods controlled by a homeowner or condo association. The associations have rules and regulations in place to keep all owners and guests safe, and these rules must be followed at all times. If you have questions, please contact Platinum Services of Destin, LLC to ensure compliance. If rules are not followed then the Guests will be responsible for actions and/or fines enforced. Platinum Services of Destin, LLC reserves the right to charge the credit card on file for any violations/fees reported by the association.
Prohibited Vehicles
The following vehicles are not allowed on the Resort Properties: RVs, motorcycles, water craft, trailers of any kind, unregistered, non-Sandestin Property owner golf carts.
Pool Rules
Please be advised that there may be a swimming pool and/or hot tub located in the neighborhood or on the premises of some of our rental properties. NO lifeguard/safety personnel are provided. Guests use the pool and other amenities at their own risk! Guests agree to indemnify and hold harmless Platinum Services of Destin, LLC and the owner from any claim/loss or expense (including attorney's fees and court costs) by guest or guest invitees. All Sandestin pools will have rules posted with varying hours, and all rules should be followed.
Special Events
Weddings and special events are prohibited. Walton County will issue fines up to $15,000.00 for weddings and large parties in certain restricted areas.
Authorization to Charge Credit Card
Platinum Services of Destin, LLC reserves the right to charge the credit card that was used to process this reservation for any damage done to the Property, its contents, any items missing, and any fines incurred during your stay resulting from violation of rules.
Agency
Platinum Services of Destin, LLC is the agent of the Property owner and is acting at all times, in and for the best interest of the Property owner and Platinum Services of Destin, LLC. Platinum Services of Destin, LLC will not be held responsible for acts of theft, vandalism, or damages to Guest's personal property.
Hold Harmless
The undersigned Guest, for himself/herself, his/her heirs, assignors, executors, and administrators, fully releases and discharges Platinum Services of Destin, LLC and Owner from any and all liabilities, claims, demands and causes of action by reason of any injury, loss or damage by whatever nature which has or have occurred, or may occur to the undersigned, or any of his/her invitees as a result, or in connection with the occupancy of the Property and agrees to hold Platinum Services of Destin, LLC and Owner free and harmless of any claim or suit arising therefrom. In any action concerning the rights, duties or liabilities of the parties to this Agreement, the principals, agents, successors or assignees of the prevailing party shall be entitled to recover reasonable attorneys' fees and costs, through all appeals. This Agreement shall be governed by and construed and enforced in accordance with the laws of the State of Florida. Platinum Services of Destin, LLC reserves the right to terminate this Agreement upon its discretion at any time. This Agreement may be signed in counter-parts. Legible fax copies, scanned copies and photocopies of documents signed by either party are deemed to be equivalent to originals.
Falsified Reservations
Any reservation obtained under false pretense will be subject to forfeiture of advance payment and/or rental money and you will not be permitted to check in.
Written Exceptions
Any exceptions of the terms of this Agreement must be approved in writing in advance by Platinum Services of Destin, LLC.
Subject to Change
Accuracy of printed, published or web-based material, including rates, outside of this Agreement are not guaranteed and are subject to change.